Frequently Asked Questions
General information
Updated this week

General information

  • What’s the fee

    • We charge a 1% fee on each transaction you process, with no hidden fees.

  • When do settlements occur

    • As a default, settlements are monthly and processed straight to your bank account or crypto wallet (Fiat - EUR, GBP, RON, CHF or Cryptocurrency - UDST or USDC). Depending on your monthly volume, it may as well be processed weekly. If, after the first month, you believe in having processed sufficient volume to be considered weekly, don’t hesitate to contact us.

  • What are the currencies available for my buyers

    • As of now, the default currencies that will appear to your buyers who choose xMoney on the checkout are: BTC, ETH, Dash, USDT, USDC, UTK_ESDT and eGLD.

  • What do I need to complete my KYB

    • You may find that information by heading into this article!

  • Do I need a bank account to sign up with xMoney

    • No, you can create a merchant account without providing the bank details. However, to receive the monthly settlements at some point, you will need to contact us and provide either your bank account or wallet address (depending on your settlement currency preference), so we can issue the settlement directly to your bank account or crypto wallet 🙂

  • Individuals

    • If you are a freelancer with a sole trader company, please check merchants categories.

    • If you are not having an entity - please check xMoney upon Request ( Invoicing ) solution


For any doubts or questions that you may have, we have our FAQ here.

Intercom chat is available at the corner of your Merchant Dashboard page if you wish to speak with us at any time 🙂

Alternatively, you can also contact us via email at [email protected]

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