What’s the fee we charge?
We charge a 1% fee on each transaction you process, with no other hidden fees.
When do settlements occur?
By default, we do monthly settlements and process them straight to your bank account (in EUR, GBP, RON, CHF) or crypto wallet (in UDST or USDC). Depending on your monthly volume, it may be possible to change this process to a weekly basis. We cannot guarantee this, but we’ll look into it upon your contact.
How do payout transfers work?
For settlements done in EUR, the transfer can only be made once you reach a minimum settlement amount of 100 EUR. If you choose to be paid on the 1st of every month, regardless of minimums, we’ll charge a 1 EUR fee for the settlements below the minimum.
For settlements done in USD, the transfer can only be made once you reach a settlement value equivalent to at least 9.500 EUR. If you choose to be paid on the 1st of every month, regardless of minimums, we’ll charge a 20 EUR fee for the settlements below the minimum. This is due to limitations set by our banking partner. We’re actively searching for a banking partner with transfer rules comparable to the EUR method to bring you the best possible value.
What currencies are available for my buyers?
Currently, the default currencies that appear to your buyers who choose xMoney on the checkout are BTC, ETH, USDT, USDC, UTK, and EGLD. Some of these are also supported in different networks. You can check all the possible combinations here.
What do I need to complete the KYB process?
We have an article with all the information you’ll need right here.
Do I need a bank account to sign up with xMoney?
Not at all. You’re free to sign up and explore our product without providing that information. However, to activate your monthly settlements, you’ll have to either provide your bank account details or your cryptocurrency wallet address, should you choose to be paid in crypto instead of FIAT.
Can I still use xMoney as an individual?
Absolutely. When you start setting up your settlements, simply select "Sole Trader" as your company type and proceed to complete the necessary information. And if you don’t have an online store in which to use our integrations, you’ll still be able to invoice your customers.
What user roles do you offer for the merchant dashboard?
We currently have four different user roles:
Owner
Attributed automatically to the email account that creates the merchant account. This role has access to everything and can perform all the available actions.
Admin Has access to everything and can perform all the actions.
Admin
Has access to everything and can perform all the actions.
Read-only
A user with this role can only see orders. They’ll have no access to refunds or settlements.
Refunder
This role has access to all your orders and the ability to initiate refunds.
To add a new user to your account, please contact [email protected]
Where can I find images to add to my checkout?
Look no further, we have our checkout kit right here.