Suppose a merchant refund is proposed to a customer, resulting in a negative balance. The restitution will be pending until the Contracting Party’s balance is repaid and the merchant refund amount is available.

However, under certain pre-approved circumstances, we reserve the right to allow a Contracting Party to have a negative balance temporarily. This allowance will only be available on a case-by-case basis and only after express approval is given, considering the past track record of settlements and the good standing of the Contracting Party.

Even in this exceptional situation, in no circumstances will a negative balance below -500 EUR be allowed.

If you need further assistance, feel free to contact us at [email protected]

We will be happy to help :)