Payment expiration/late transaction
All xMoney bills come with an expiration date, ranging from 2 hours for eCommerce orders to 6 months for invoices. Once this period elapses, payments cannot be made. However, if you’ve initiated a transfer that is confirmed after your bill expires, xMoney will promptly notify you via email. You can then provide us with an address for a refund transfer if the currency and network used meet the minimum refund threshold.
If you require further guidance, additional information on refund procedures is readily available.
Important note: xMoney imposes limits per currency and network, resulting in the potential withholding of refunds if the amount falls below a certain threshold. For further details, refer to the following article.
If you need further assistance, feel free to contact us at [email protected]
We will be happy to help :)