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Bill Expired

Why has my order/invoice expired?

Updated over a week ago

Payment expiration/late transaction

All xMoney bills come with an expiration date, ranging from 2 hours for eCommerce orders to 6 months for invoices. Once this period elapses, payments cannot be made. However, if you’ve initiated a transfer that is confirmed after your bill expires, xMoney will promptly notify you via email. You can then provide us with an address for a refund transfer if the currency and network used meet the minimum refund threshold.

If you require further guidance, additional information on refund procedures is readily available.

Important note: xMoney imposes limits per currency and network, resulting in the potential withholding of refunds if the amount falls below a certain threshold. For further details, refer to the following article.

If you need further assistance, feel free to contact us at [email protected]

We will be happy to help :)

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